Privacy Policy

INTRODUCTION

Laidlaw Grave Care respects the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Laidlawgravecare.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully.  If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason.  We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy.  Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted. 

COLLECTION OF YOUR INFORMATION

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you create an order on the Site or when you choose to participate in various activities related to the Site, such as requesting information or leaving reviews. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from ordering on line or by telephone.

Derivative Data

We will not collect or use in any way any derivative data which may be automatically collected by our servers such as your IP address, etc

Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase or order a Grave Care Package, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor Paypal, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Facebook Permissions 

The Site will not by default access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference page.

Data From Social Networks

User information from other social networking sites, such as, Instagram, Pinterest, Twitter, will never be actively sought or stored by Laidlaw Grave Care. If you contact us via such social networks then we may store and use information that you choose to make available to us.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device such will never be collected and stored.

Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party you grant the Site permission to access this information.

Data From Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or respond to surveys.

USE OF YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience.  Specifically, we may use information collected about you via the Site [or our mobile application] to:

– Compile anonymous statistical data and analysis for use internally
– Create and manage your account
– Email you regarding your account or order
– Email you with photographic evidence of the work orders completion
– Enable user-to-user communications
– Fulfil and manage purchases, orders, payments, and other transactions related to the Site
– Increase the efficiency and operation of the Site
– Monitor and analyze usage and trends to improve your experience with the Site
– Offer new products, services, and/or recommendations to you
– Perform other business activities as needed.
– Prevent fraudulent transactions, monitor against theft, and protect against criminal activity
– Process payments and refunds
– Request feedback and contact you about your use of the Site
– Resolve disputes and troubleshoot problems
– Respond to product and customer service requests
– Solicit support for Laidlaw Grave Care by requesting customer reviews

DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows: 

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.  This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. 

Marketing Communications

We will never share your information with third parties for marketing purposes.

Online Postings

When you post comments, customer reviews or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.

Third-Party Advertisers

We will never use third-party advertising companies to serve ads when you visit the Site.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include our parent company (Z & I Laidlaw Consultants Ltd) and any subsidiaries.

Business Partners

We may share your information with our business partners to offer you certain services e.g. the taxi company who may be involved in our Accompanied Grave Visit options.

Social Media Contacts 

If you connect to the Site through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.

Other Third Parties

We will never share or sell your information with/to advertisers and investors.

Sale or Bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.  If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party.  You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations.  If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

Internet-Based Advertising

Additionally, we will never knowingly use third-party software to serve ads on the site, implement email marketing campaigns, and manage other interactive marketing initiatives. 

THIRD-PARTY WEBSITES

The Site contains no known links to third-party websites offering advertisements or external services, that are not affiliated with us.

SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information.  While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.  Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

POLICY FOR CHILDREN

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems [and our mobile applications] include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. If you set the DNT signal on your browser, we will respond to such DNT browser signals.

OPTIONS REGARDING YOUR INFORMATION
Account Information

You may at any time review or change the information in your account or terminate your account by contacting us using the contact information provided on the separate contact page, accessed via our web site.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

– Noting your preferences at the time you register your account with the Site [or our mobile application]
– Logging into your account settings and updating your preferences
– Contacting us using the contact information provided below
– If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:

Laidlaw Grave Care
94 Barnsbridge Grove
Barnsley
S70 3RW

admin@laidlawgravecare.com

or contact us online